Frequently Asked Questions

To help guide you through the process, we’ve compiled a list of some of the most common questions we get asked about the Nature's Emporium Run for Southlake. If we haven’t answered your question below, our friendly staff are just a phone call away and we’re happy to help! Give us a call at 905.836.7333 or email runforsouthlake@southlakeregional.org.

Registration

Can I pay by cash or cheque to register?
Yes. To pay for your registration fee by cash or cheque, please email runforsouthlake@southlakeregional.org or phone 905.836.7333. Please note that all registrants will be entered on the online system.

How do I join a fundraising team?
You can join a team online by selecting "Join a Team" on the Registration page.

I registered to fundraise as an individual. How can I now join or create a team?
Please email runforsouthlake@southlakeregional.org or phone 905.836.7333 to facilitate this change in your registration.

How do I register a fundraising team?
A fast and easy way to register a team is by registering to fundraise online. Select "Start a New Team" on the Registration page and proceed with the registration process.

Donations

What do the funds raised through the Nature's Emporium Run for Southlake support?
Funds raised through the Nature’s Emporium Run for Southlake will help purchase the most urgently needed new and replacement tools not funded by the government, and that our staff rely on to provide leading edge care close to home for you and your loved ones.

Are there any tools available to help me fundraise?
Of course! We’re happy to provide tips and tricks to make your team and individual fundraising as successful as possible. View our resources here.

Where can I drop off cash or cheque pledges?
Make cheques payable to Southlake Regional Health Centre Foundation and mail to our office at 102-581 Davis Drive, Newmarket, ON, L3Y 2P6. Please ensure the donation form is filled out with team or individual contact information as well as complete address information for all donors. For cash donations, contact us at runforsouthlake@southlakeregional.org to arrange processing. All cash and cheques must be received by 4:00PM on Saturday, April 29, 2023 in order to be counted towards the fundraising Team Challenge.

Where can I find a donation form?
Donation forms can be downloaded here.

How long will it take before donations are posted to my account?
Online donations will be reflected automatically once a donation is made and completed. Offline donations have to first be processed by the Foundation and then uploaded to the fundraising platform.

Am I responsible for collecting donations from the people who have agreed to sponsor me?
Yes. You are responsible for collecting any donations from individuals who have pledged to support you.

Does my team fundraising total count towards my Individual Fundraising Incentive?
No. Team fundraising totals are NOT eligible towards Individual Fundraising Incentives.

What is the process/timing for me to receive my Fundraising Incentive?
Incentives will be mailed out three weeks after the event. If you have not received your incentive three weeks after the event, please email runforsouthlake@southlakeregional.org or phone 905.836.7333.

Tax Receipting

When will the Foundation send out tax receipts for the Nature's Emporium Run for Southlake donations?
If you donate online, you will receive an electronic tax receipt within 30 minutes. The Foundation will aim to issue tax receipts for offline donations within two weeks of receiving the donation.

I have lost my original tax receipt and require one to be re-issued. What do I do?
Please email runforsouthlake@southlakeregional.org or phone 905.836.7333.

If I make a donation to my team, will I receive a tax receipt?
Yes. However, if you make a team donation it will not count towards your personal Fundraising Incentives.

Website

What is my Participant Centre?
Your Participant Centre is an online hub that helps you manage your fundraising efforts. Your Participant Centre is available as soon as you register, and contains tools that will help you fundraise for the event. Access your Participant Centre here.

Tell Your story: Customize your personal page with a personal message and a photo or video. Sharing YOUR reason for supporting Southlake inspires others to give.
Set your fundraising goal: Communicating your goal to your friends, family, and colleagues will let them know where you're headed and how much support you need to get there.
Email: In your Participant Centre you can find ready-to-use email templates that will only take minutes to customize to suit your friends and family! Email your networks to ask for pledges and don't forget to thank your donors.
Track your progress: Use your Participant Centre to track donations made to you online, track your progress towards your fundraising goal, and, if you are a team captain, the Participant Centre can also help you manage your teamam

Will the Participant Centre have my information and email addresses from last year?
Yes. If you registered last year and signed up this year using the same user name or email address, the website will remember your information.

I am getting bounce backs when emailing from my Participant Centre. Why is this happening?
If you are manually entering email addresses to your contact list, please do not separate the addresses using a colon (;). Kindly use a comma (,) to separate the addresses. If you continue to have problems, please email runforsouthlake@southlakeregional.org or phone 905.836.7333

Can I upload my address book from my Outlook, Hotmail, Yahoo, or Gmail account?
Yes. Please follow the upload instructions in your Participant Centre.

What is the maximum file size for a photo, and what format is acceptable?
Photos can be up to 4 MB and will be resized to 300 by 400 pixels. Images must be .gif, .jpg, or .png files.

Can I upload a video to my Personal Donation Page? What format is acceptable?
Yes. You can add a video to your personal page, but it would replace a photo (i.e. you can have either a photo or a video, but not both). YouTube has been selected as the only source as it is the most widely accessed and viewed site for video information.

If I import my friends and family's information online, will Southlake Foundation be able to contact these people?
No. Your privacy is important to Southlake Foundation and therefore, staff and volunteers cannot view or access your online information. Your information is confidential and only accessible by entering your personal username and password, to which Southlake Foundation does not have access.

Our sponsors enable our events to happen, and lead the way for community support of our hospital. That's why we’re so pleased to welcome back Nature’s Emporium as the Title Sponsor for the Nature's Emporium Run for Southlake for the eleventh year in a row. Your years of generous support have made it possible for Southlake to provide leading edge care close to home for hundreds of thousands of patients every year. CLICK HERE to learn more about Nature’s Emporium.