Frequently Asked Questions

To help guide you through the process, we’ve compiled a list of some of the most common questions we get asked about fundraising for Southlake. If we haven’t answered your question below, our friendly staff are just a phone call away and we’re happy to help!

Donations

Are there any tools available to help me fundraise?

Where can I drop off cash or cheque pledges?

Where can I find a donation form?

How long will it take before my donations are posted to my account?

Am I responsible for collecting the donations from the people who have agreed to sponsor me?

Tax Receipting

When will the Foundation send out tax receipts for donations?

I have lost my original tax receipt and require a duplicate. What do I do?

If I make a donation to myself, or my team, will I receive a tax receipt?

Website

What is my Fundraising Centre?

Will the Fundraising Centre have my information and email addresses from last year?

I am getting bounce backs when emailing from my Fundraising Centre. Why is this happening?

Can I upload my address book from my Outlook, Hotmail, Yahoo or Gmail account?

What is the maximum file size for a photo, and what format is acceptable?

Can I upload a video to my Personal Donation Page? What format is acceptable?

If I import my friends and family's information online, will Southlake Foundation be able to contact these people?

Donations

Are there any tools available to help me fundraise?
Of course! We’re happy to provide tips and tricks to make your team and individual fundraising as successful as possible. If you are participating as a team or individual, please see our Fundraising Tool Kit. 

Where can I drop off cash or cheque pledges?
Cash and cheques should be dropped off or mailed to the Southlake Foundation office at 102-581 Davis Drive, Newmarket, ON L3Y 2P6. Please ensure the donation form is filled out with team or individual contact information as well as complete address information for all donors.  

Where can I find a donation form?
Donation forms can be downloaded here.

How long will it take before my donations are posted to my account?
Online donations will be reflected automatically once a donation is made and completed. Offline donations have to first be processed by the Foundation and then uploaded to the fundraising platform. Although a specific timeframe is difficult to commit to, we endeavour to accomplish this as soon as possible.

Am I responsible for collecting the donations from the people who have agreed to sponsor me?
Yes. You are responsible for collecting the donations. If you are registered to fundraise online, it’s simple and secure for your supporters to donate on your behalf. If you register offline, you can collect your donations and hand them in as described above.

Tax Receipting

When will the Foundation send out tax receipts for donations?
If you donate online, you will receive an electronic tax receipt within 30 minutes. The Foundation will aim to issue tax receipts for offline donations within two (2) weeks of receiving the donation.

I have lost my original tax receipt and require one to be re-issued. What do I do?
Please email MOsmond@southlakeregional.org or phone 905-836-7333.

If I make a donation to my team, will I receive a tax receipt?
Yes. You will receive a tax receipt; however, if you make a team donation it will not count towards your personal Fundraising Rewards.

Website

What is my Fundraising Centre?
Your Fundraising Centre is an online hub that helps you manage your fundraising efforts. The Fundraising Centre is available as soon as you register, and your personal page can be customized with a personal message, pictures and videos, if you choose. 

Your Participant Centre contains tools that will help you fundraise for the event. You can email friends and family's with your own message or with existing templates, track donations made to you online, and track your progress towards your fundraising goal. If you are a team captain, you can also email your team members and track their fundraising progress. 

You must be logged in to access your Participant Centre.

Will the Fundraising Centre have my information and email addresses from last year?
Yes. If you registered last year and sign up this year using the same user name or email address, the website will remember your information. If you don't remember the user name and/or email address you used last year, you can have it emailed to you during the registration process.

I am getting bounce backs when emailing from my Participant Centre. Why is this happening?
If you are manually entering email addresses to your contact list, please do not separate the addresses using a colon (;). Kindly use a comma (,) to separate the addresses.

Can I upload my address book from my Outlook, Hotmail, Yahoo, or Gmail account?
Yes. Please follow the upload instructions in your Participant Centre.

What is the maximum file size for a photo, and what format is acceptable?
Photos can be up to 4 MB and will be resized to 300 by 400 pixels. Images must be .gif, .jpg, or .png files.

Can I upload a video to my Personal Donation Page? What format is acceptable?
Yes. You can add a video to your personal page, but it would replace a photo (i.e. you can have either a photo or a video, but not both). YouTube has been selected as the only source as it is the most widely accessed and viewed site for video information.

If I import my friends and family's information online, will Southlake Foundation be able to contact these people?
No. Your privacy is important to Southlake Foundation and therefore, staff and volunteers cannot view or access your online information. Your information is confidential and only accessible by entering your personal username and password, to which Southlake Foundation does not have access.

 

Have additional questions? Please contact Melanie Osmond, Events Assistant at MOsmond@southlakeregional.org or at 905-836-7333 ext. 5108